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Terms & Conditions

entire agreement

If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.

controlling terms

Customer expressly agrees that the Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Customer's purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon the Company.

acceptance of orders

All downloadable items are non refundable (Enquiries welcome before download and payment).


Downloadable prices are as indicated.  Research prices are set as indicated but other research prices can be negotiated.


Unless otherwise agreed in writing, all delivery dates are estimated. The Company shall use its reasonable efforts to deliver all Documents within the time specified; however, in no case shall the Company be liable for any expense, loss or damage whatsoever suffered by the Customer as a result of the Company's failure to deliver Documents by the specified date.

transportation and risk of loss

The method and route of shipment are at the Company's discretion unless the Customer supplies explicit instructions. Title to the Documents passes to the Customer when Documents are delivered to the selected carrier. 


All downloadable items are not refundable once download has been completed. 

Carriage Charges

Carriage charges are additional to the indicated research price.

warranty and disclaimer

All work carried out by the Company is undertaken in good faith in accordance with available documentation.


Payment for non Downloadable items is due on completion of work.